SECURE ONLINE PLATFORM: Our online platforms provide you with transparency, security, and control over your transactions. We use a market leading platform through our partner Currencycloud which is compliant with ISO27001 standards and employs various security measures:

Physical Security: Our data is stored in Tier 4 Data Centres, meeting the stringent security requirements of financial institutions.

Network Security: Firewalls are managed by dedicated staff and undergo regular third-party penetration tests to ensure the platform’s integrity.

Encryption: All network traffic and sensitive customer data are encrypted for enhanced protection.

Data Security: Certified under ISO/IEC 27001:2013, the highest standard for information security management.

Data Separation: Our multi-tenant architecture ensures that customer data is stored separately.

Strong Access Control: Unique IDs, role-based security models, and two-step/multi-factor authentication ensure secure access and auditing.

SAFEGUARDING ARRANGEMENTS: When funds are posted to your account, in line with regulatory requirements, the regulated institutions who we work with safeguard your funds.

This means that the funds shown in your payment account or e-wallet are held at reputable banks or covered by an insurance policy and, most importantly, are protected for you in the event of our partner institutions or our insolvency. Our partners stop safeguarding your funds when the money has been paid out of your account to your beneficiary’s account.

If you require a breakdown of the exact amounts of funds you have safeguarded at each of our institutions at a particular point in time, please do not hesitate to get in touch

TWO-FACTOR AUTHENTICATION: Using our online platform requires the implementation of two-factor authentication (2FA), which adds an extra level of protection against unauthorised access. Once you’ve successfully logged in, your personal information receives robust protection through a completely encrypted platform. This encryption ensures that all data is converted in such a way that it thwarts interception or any external attempts at access.

FUND SECURITY: All funds are held at reputable banks or covered by an insurance policy to ensure your money’s safety.

Beneficiary Verification: Our teams verify trade information before transferring funds, providing confirmation for your peace of mind.

PAYMENT TRANSPARENCY & SECURITY: Ensuring meticulous accuracy in information assumes paramount importance when it comes to international transfers. This stringent attention to detail is essential in assuring that funds are precisely directed to their intended destinations. In a proactive effort to prevent the occurrence of human errors, our dedicated team diligently conducts dual verification assessments for both new beneficiaries and payment specifications. The initiation of transactions is deliberately withheld until the provided details have been thoroughly authenticated by an authorised account signatory, in strict accordance with the account records.

In line with our commitment to transparency and client empowerment, our online platform boasts a dynamic real-time tracking feature encompassing all payment processes. This innovative feature serves to empower our clients by granting them continuous visibility into the statuses of their transactions. By facilitating clients in keeping their beneficiaries informed about the ongoing transaction progress, we elevate the level of confidence and assurance in the entire payment process.

Complete Payment History: Access your trade history, including exchange rates and recipient details, at any time on our platform.

Beneficiary Verification: Rigorous double verification of beneficiary details minimises the risk of incorrect fund transfers.

PRIVACY AND DATA PROTECTION: Your data is handled in compliance with the UK Data Protection Act (DPA) and the European Union General Data Protection Regulation (GDPR). For detailed information, refer to our privacy policy on our platform.